Terms & Conditions
and
Privacy Policy
Mandarin Matrix (MMX) Terms & Conditions and Privacy Policy
MMX Website Terms & Conditions
MMX Website Privacy Policy
MMX Website Cookies Policy
Mandarin Matrix (MMX) Terms & Conditions and Privacy Policy
Mandarin Matrix (MMX) Terms & Conditions and Privacy Policy
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All Mandarin Matrix material is intended exclusively for academic use within the valid subscription period of the Mandarin Matrix Online Classroom.
No part of any of the material may be reprinted, reproduced, or utilized in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without express written permission. Any usage beyond the designated period and the specified district is strictly prohibited. Any other use, including commercial reproduction or distribution, without the express permission of Mandarin Matrix Limited, is prohibited.
Although every care has been taken to ensure the accuracy of the information contained within the publication, the publisher and its employees accept no responsibility for any inaccuracies, errors or omissions howsoever arising, whether through negligence or otherwise. All rights reserved.
- We design and operate our technology and services with our users’ protection and privacy in mind, and we make every effort to be transparent in our data collection and use practices.
- Our flagship education products include individual and school accounts that enable schools and parents to keep track of individual student learning and maintain control over their student data.
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Printed materials are only available to order for Schools with a registered and active online subscription.
- We do not use student or children’s personal information for advertising purposes, including targeted advertising.
- We do not rent or sell student data.
- MMX uses industry standard protocol to ensure that student data is encrypted and transmitted securely from end to end and at rest.
- We limit the data collected from students or children to only that which is necessary to meet the educational purposes of MMX.
- We are proud supporters of the K-12 School Service Provider Pledge to Safeguard Student Privacy.
- We will provide prominent notice to users and send out email notices to customers before making any material changes to our Privacy Policy.
- MMX complies with the Children’s Online Privacy Protection Act (COPPA).
- MMX agrees to operate as a school official as the term is used in the Family Educational Rights and Privacy Act (FERPA), and operates at the direct control of our school and district customers with respect to our use and handling of their student records.
- MMX complies with the Children’s Internet Protection Act (CIPA) insofar as it applies to our products being used in schools. MMX has no control over the School’s internet policy as it is affected by CIPA, nor the internet filters and hardware used by individual schools or school districts. However, MMX’s online platform contains no unlawful material, nor any content that may be harmful, obscene, or inappropriate for use by minors, nor any connecton to unauthorized websites outside the normal usage of our products.
Privacy Questions?
If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@mandarinmatrix.org
This privacy policy applies to MMX and its affiliates (“MMX”) owned and operated websites and mobile applications (which we collectively refer to as “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.
Definitions
For purposes of this policy, we will use the following definitions:
Personally identifiable information (PII) is information that can identify a user of the Services, including his or her e-mail, name, and address.
De-identified information is information from which personally identifiable components have been removed and a reasonable determination made that an individual is not identifiable.
Student Records are records that are directly related to a student and maintained by MMX on behalf of a school or district subscriber.
What Type of Information Do We Collect and Why?
Education Product Subscribers:
Information collected during the subscription process: During the registration process for any of our subscriptions, we ask the subscriber to provide us with a name, email address, school or district affiliation (when applicable), phone number, and billing information. We may also ask you to provide username and password. We use the information to create and service the account, fulfil the subscription and send you service-related announcements. For instance, we may send emails about routine maintenance, new feature launches or product recommendations related to your subscription. We may also use this contact information to request feedback on our products and services, to inform future customer service and product improvements. If you are registering for a free trial, we will use the information to create a free trial account and to send occasional promotional emails and other marketing campaigns. You may opt out of promotional email messaging at any time as described in the Opt Out section below.
MMX At Schools:
Whether engaging with MMX through a free trial or a paid subscription, schools or districts are required to appoint an administrator (“Administrator”), who is authorized by the school or the district to be responsible for the Students Records.
Each school or district Administrator has access to a dashboard that allows them to change passwords, review and modify individual accounts, and monitor logins within the individual accounts.
To create the teacher accounts, we require a full name, email address, class name, and a password security question. We also use the email address to send product updates and use recommendations, password recovery information, effectiveness and efficacy data, invitations to participate in surveys and research and more (messaging may not be available in all jurisdictions). An unsubscribe option is included in promotional messaging.
If a school or district uses and accesses individual accounts through any of the single sign on services that we support, we collect the information we use for the individual accounts function from the third-party integrated service.
Students:
Students accounts are created by MMX. We collect students’ full name, class, graduation year/grade, username, password and security question(s). Students will be able to store their activities, within their individual accounts. We collect student’s voice-recording if they use the recording feature.
MMX At Home:
To create a family subscription for home use, parents or legal guardians are asked to provide their full name, email address and other minimally required personal information.
For family subscriptions that permit individual accounts, we also ask parents or guardians for their children’s name (first or full name, depending on product), graduation year/grade, username, password and security question(s), an avatar image, when applicable. We use this information to create the individual child accounts. Some of the family subscriptions allow children to store their activities, and badges or goals they have achieved.
Parents or guardians subscribing to this service will receive occasional emails with information about usage of the accounts, new features, product use recommendations, effectiveness and efficacy testing, backup schedules, survey and research participation invitation and more. An opt-out will be included at the bottom of promotional messaging.
Children Under Age 13
In compliance with the Children’s Online Privacy Protection Act (COPPA), MMX does not collect personally identifiable information from children under 13, without a parent or guardian’s consent, or that of a school if applicable. Parents and guardians of children under 13 who use any of the MMX products have certain rights under COPPA and MMX recognizes those rights. At any time, parents/guardians using a home product may request to review the personal information we collected from their child, request that we make no further use of that information or request that we delete it. To exercise your right to delete information, please use the contact information below. Parents/guardians of children using MMX through a school account should contact their school to exercise their rights and we will work with the parent/guardian and school together to facilitate those requests.
A child’s participation or access to an activity on MMX cannot be conditional on him or her providing more personal information than is reasonably necessary for that activity.
Connecting With MMX:
Contact information for newsletter and surveys:
On mandarinmatrix.com, mandarinmatrix.org and other adult-facing pages of our Services, including pages that do not require log in, adult users may choose to sign up for newsletters, promotional offerings, or participation in surveys, all of which require contact information. The submitted contact information will be used for promotional purposes, and you may opt-out at any time. An opt-out link or instructions on how to opt-out will be included at the bottom of such messages. Registration for newsletters, promotional offerings, and surveys participation are not intended for minors.
Information we collect when you contact us:
When you send us messages through our system or by email or through other online platforms, we collect the information you provide, including your message and any contact information you include. We use and retain such information to respond to your request, facilitate support to you in the future and to optimize our support services. We will respond once to messages from children under age 13 and then we delete those messages and any personally identifiable information contained in them.
Feedback:
Certain features we offer include an option to provide us with feedback. The feedback feature does not identify the user submitting it. If we receive personally identifiable information through a feedback form, we take steps to immediately delete that information. We reserve the right to use feedback for any purpose with no obligation to you.
Applying for a job:
For any resumes submitted by applicants through our website, we will only use the information for the application process.
Information Collected Automatically
We automatically receive and record information on our server logs from a user’s browser. This may include the IP address, pages of MMX visited, the time spent on those pages, and access times and dates. We use this information to better display our Services, maintain a user’s session, identify the country the user is located in, monitor, analyse use of and administer MMX, and to better tailor it to your needs. We may also use this information to serve advertising to adult users.
To collect this information, we use technological tools including:
Cookies. A cookie is a small data file sent from a website or application and stored on your computer or device. Cookies allow us to recognize your browser when you return to MMX, remember your login information, enable access to paid content and monitor potential account misuse. Cookies also allow us to better understand how you interact with MMX and to monitor aggregated usage. You can set your browser to detect some cookies, to stop accepting cookies or to prompt you before accepting a cookie. Disabling our cookies will prevent access to paid content and limit some of the functionalities within our Services. To learn more about browser cookies, including how to manage or delete them, look in the Tools, Help or similar section of your web browser, or visit allaboutcookies.org.
Pixel Tags. A pixel tag (also known as a “clear GIF” or “web beacon”) is a tiny image – typically just one-pixel – that we place in our marketing emails, newsletters, promotional offerings and surveys. We use pixel tags and line tracking to analyse the effectiveness of our marketing campaigns.
We use Google Analytics to assist us in collecting and assessing automatically collected information. For more information about Google Analytics, see Google Analytics Terms of Service and the Google Privacy Policy. You can prevent Google Analytics from collecting information about you and recognizing you on return visits to our Services by disabling cookies on your browser or by installing the Google Analytics opt-out plug in. Note that we are not responsible for Google’s opt-out tools.
By using our Services, you agree to our use of these tracking technologies.
We do not track users across unaffiliated sites and services, however, when you use the Internet, unaffiliated parties such as ad networks, web analytics companies and social networking platforms may collect information about your online activities over time and across our and other websites. This information may be used to provide advertisements for products and services that may interest you, and those companies may use cookies, clear GIFs and other tracking technologies.
How Long We Retain Personal Information:
We will delete student personally identifiable information at any time upon written request. Once that is requested, it is deleted from our servers – first from our servers and then, one month later, from any back-up server. If information is not requested to be deleted by the school or the district before the subscription expires, we will retain such information for a period of two years after expiration.
Student classroom accounts and the student identifiable information within them will be deleted after two years of inactivity – first from our server and then, one month later, from any back-up server. At that point it cannot be restored.
If your jurisdiction requires the deletion of student data within a shorter time period, or upon immediate termination of the subscription, please contact us for assistance at info@mandarinmatrix.com.
Districts and schools may request copies of their student personal information, which shall be provided within four (4) weeks of the written request.
Individual accounts created on the MMX Academy subscription will automatically be deleted 12 months after the expiration of the subscription.
We will retain, use and share anonymous or aggregate and de-identified information for lawfully permissible purposes, including developing and improving educational products and services, educational research purposes, evaluating, informing and demonstrating the effectiveness and efficacy of our products and services.
How We Share Your Information
We may provide Personally Identifiable Information to our partners, business affiliates, and third-party service providers who work for MMX and operate some of its functionalities. These may include hosting, streaming, credit card processing services and companies that provide marketing emails on our behalf. These third parties service providers are bound contractually to practice commercially reasonable security measures and to use your Personally Identifiable Information solely as it pertains to the provision of their services. They do not have the independent right to share your Personally Identifiable Information or use it for any unrelated purposes.
We reserve the right to disclose personally identifiable information if we are required to do so by law, or if we believe that disclosure is necessary to protect our rights, protect your safety or others’ safety, investigate fraud, and/or comply with a judicial proceeding, court order, subpoena, or legal process.
We also reserve the right to transfer your Personally Identifiable Information in case of a corporate restructuring (such as a merger, acquisition or other disposition of our business), as long as the receiving entity adopts this Privacy Policy regarding your information.
Security
We strive to maintain security policies and procedures that are designed to protect your information.
Our servers are located in a secured, locked, and monitored environment to prevent unauthorized entry or theft, and are protected by a firewall. The servers are located in a data centre in Singapore, and also within our Hong Kong and US offices.
We apply a Secure Sockets Layer (SSL or HTTPS) encrypting technology to encrypt data in transit between the server and the browser remains encrypted.
Governance policies and access controls are in place to ensure that the information of each district, school, or other subscriber is separated, and all subscribers can only access their own data.
Only limited MMX personnel have access to the database, and personnel only access it when necessary to provide services.
We follow standardized and documented procedures for coding, configuration management, patch installation, and change management for all applicable servers.
While we strive to maintain industry-standard privacy and security practices, it should be noted that no industry system is fail proof, and we are not responsible for security incidents not reasonably foreseeable or reasonably within our control. In the event of unauthorized access to Personally Identifiable Information, we will notify the affected subscriber(s) in accordance with applicable law, and as appropriate, coordinate with the subscriber to support notification of affected individuals, students, and families.
Links to Third Party Sites
While using our Services, you may be referred to or linked from or to third party sites. While we contractually require our third-party partners to adhere to our privacy policies, you should keep in mind that once you leave MMX and visit a third-party site, our privacy policy is no longer in effect. We are not responsible for information, content, terms of use, or privacy policies on these other sites. By browsing and interacting with any other website, you are subject to that website’s own rules and policies. Please read those rules and policies carefully before proceeding.
Social Networks
If you follow us on Instagram, Twitter, Facebook or any other messaging or social media site, these sites may provide information to their associated social networks or third-parties about your interactions with our web pages that you visit, even if you do not click on or otherwise interact with them. Information is transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking websites, you should read their privacy disclosures, to learn what information they collect, use, and share. We are not responsible for information, content, terms of use, or privacy policies at these social networks or third-party sites.
Opt Out
If you have subscribed to receive marketing messaging from us, or if you receive an unwanted email from us, you can opt-out of receiving future emails by clicking the opt-out link in the email or alternatively by sending an email to info@mandarinmatrix.com, with “Opt out” in the subject line. We will process your request within a reasonable time after receipt. Note that you will continue to receive operational emails regarding the products or services you are subscribed to.
Using MMX Outside The US
If you are using the Services outside the United States, you consent to having your information and data transferred to the United States. If you are in any jurisdiction with laws or regulations governing internet use, including collection, use, and disclosure of personal data, different from those of the United States, you may only use the Services in a manner that is lawful in your jurisdiction. If your use of the Services may be unlawful in your jurisdiction, please do not use them. If your use of the individual accounts may be unlawful in your jurisdiction, please do not use it.
Changes to Our Privacy Policy
Changes to this policy or any of the pages linked in this policy may be required in order to address changing technology and threats, changing laws, or as we release new or amended services. Should we make material changes to this Privacy Policy, we will provide notice and request your consent. In the event of any non-material changes, we will provide prominent notice as required by law. Posting the modified privacy policy on our Services and providing notice as stated above will give effect to the revised Privacy Policy Your continued use of the Services constitutes your acceptance of any revised Privacy Policy. If you do not agree to the revised Privacy Policy, please refrain from using the Services and/or leave this website(s) or app(s).
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us by either:
- Email at privacy@mandarinmatrix.com
- Mail at MMX, Attn: Legal Department, Unit 1005-1006, 10th Floor, Hua Qin International Building, 340 Queen’s Road Central, Hong Kong
Term & Conditions and Privacy Policy
Last updated June 9, 2025
MMX Website Terms & Conditions
Mandarin Matrix (MMX) Website Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE AND OUR APP
What’s in these terms?
These terms tell you the rules for using our website www.mandarinmatrix.org.
Who we are and how to contact us
The website is operated by Mandarin Matrix Limited (“We”). We are registered in Hong Kong under company number 60816964 and have our registered office at Unit 1005-1006, 10th Floor, Hua Qin International Building, 340 Queen’s Road Central, Hong Kong. This is also our main trading address.
We are a limited company.
To contact us, please telephone our office on +852 2201 9700 or use the following email addresses:
For any privacy related queries: privacy@mandarinmatrix.com
For any technical issues: support@mandarinmatrix.com
For any general queries: inquiries@mandarinmatrix.com
By using our Services, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our Services.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our Services:
Our Privacy Policy.
Our Cookie Policy which sets out information about the cookies on our site.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our Services, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 9 June 2025.
We may make changes to our Services
We may update and change our Services from time to time to reflect changes to our products, our users’ needs and our business priorities.
We may suspend or withdraw our Services
We do not guarantee that our Services, or any content on them, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Services for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our Services through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@mandarinmatrix.com.
How you may use material on our Services
We are the owner or the licensee of all intellectual property rights in our Services, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off and may download extracts of any page(s) from our Services for your personal use and you may draw the attention of others (e.g., your friends and family) to content posted on our Services.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way for any commercial purpose, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text for any commercial purpose.
Our status (and that of any identified contributors) as the authors of content on our Services must always be acknowledged.
You must not use any part of the content on our Services for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Services in breach of these terms of use, your right to use our Services will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Printed materials are only available to order for Schools with a registered and active online subscription.
Do not rely on information on our Services
The content on our Services is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Services.
Although we make reasonable efforts to update the information on our Services, we make no representations, warranties or guarantees, whether express or implied, that the content on our Services are accurate, complete or up to date.
We are not responsible for websites we link to
Where our Services contain links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
We may run competitions from our Services
From time to time, we may run competitions via our Services. If you wish to take part in any such competition you must at the time of entry confirm that you agree to be bound by the relevant competition terms and conditions and any other specific rules which may apply from time-to-time to any such competition.
Children and young persons
Our Services are aimed at users of various ages. There are however no age barriers to those accessing the Services. Users under 13 should only use the Services with the permission of a parent or guardian. The parents or guardians of anyone under 13 using the Services should review these Terms of Use carefully. Contributions submitted and/or read by minors are subject to the consent of their parent or guardian. We advise parents or guardians who permit minors to use the Services that it is important to communicate with the minors about their safety online. If you permit a child to use a device to access, view or listen to content on the Services you are solely responsible for deciding whether or not that content is appropriate for that child.
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
How we may use your personal information
Please see our Privacy Policy for details regarding how we will use your personal information.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our Services will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our Services. You should use your own virus protection software.
You must not misuse our Services by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Services, the server on which our Services are stored or any server, computer or database connected to our Services. You must not attack our Services via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.
Rules about linking to our Services
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Services in any website that is not owned by you.
Our Services must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our Services other than that set out above, please contact inquiries@mandarinmatrix.com
Which country’s laws apply to any disputes?
Please note that these terms of use, their subject matter and their formation, are governed by Hong Kong law. You and we both agree that the courts of Hong Kong will have exclusive jurisdiction.
Our trademarks are registered
Mandarin Matrix is a HK registered trade mark controlled by Mandarin Matrix Limited. You are not permitted to use this trade mark without our approval.
MMX Website Privacy Policy
Mandarin Matrix Privacy policy
Parents or guardians should read this Privacy Policy and explain to any children using this website and/or mobile app the implications of this Privacy Policy.
About us
This website and/or mobile app is operated by Mandarin Matrix Limited, a company registered in Hong Kong, with company number 60816964, and whose registered office is at Unit 1005-1006, 10th Floor, Hua Qin International Building, 340 Queen’s Road Central, Hong Kong (MMX, we, us).
We are committed to protecting your privacy. This privacy policy (Privacy Policy) tells you how we collect, store, process and use your/your children’s personal information when you use this website and/or mobile app (the Services). It also provides you with details about your rights in relation to your/your children’s personal information. You should read this Privacy Policy in conjunction with our Terms of Use.
Our legal status is that of a “data controller” and in this capacity we will securely store and process your/your children’s personal information which you/your children have provided to us or which we otherwise collect. Data controller is a legal term to signify the person who controls what to do with any given personal information.
Children
If you are under the age of 13, you may only use the Services and provide personal information if you have the consent of, and are supervised by, a parent or guardian.
If we believe a child using the Services is under 13, we will not process any personal information of that child without the consent of the parent or guardian. If the user is 13 or over, we will only collect and process personal information as the long as we believe the user understands what is involved.
What personal information do we collect?
We may collect the following personal information:
- name;
- email address;
- address;
- postcode;
- country and other geolocation information;
- date of birth;
- password and other authentication information;
- responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
- marketing preferences;
- children’s name(s);
- children’s date(s) of birth;
- gender;
- any information you (or your child) submits as part of a competition; and
- information about your device (such as your IP address or other device identifier) and your (or your child’s) usage or the Services through cookies (and similar technologies) as further described below.
If you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service team as well as the correspondence.
How and when we collect your/your children’s personal information
We may collect personal information from you when you/your children:
- participate in, access or sign up to any of the Services’ activities, online content, newsletters, or competitions;
- create an online account or fill in any other forms on the Services;
- contact our customer service teams or request information from us in any other way;
- respond to communications from us;
- participate in our customer satisfaction surveys or other market research; or
- communicate with us via social networking websites, third party apps or similar technologies.
When you browse or otherwise use the Services, we will also collect certain information about your device and your use of the Services using cookies and similar technologies as further described below.
We will indicate where any personal information we have requested is mandatory or optional. Please note that if you decide not to provide certain information which we have indicated is mandatory, in some circumstances this may mean we are unable to provide you with a certain service or product.
We may also collect personal information about you from third party sources, such as from our sub-contractors.
How we may use your/your children’s personal information
We (or third-party data processors acting on our behalf) may collect, store and use your/your children’s personal information for the following purposes:
- to provide our Services, activities or online content and to provide information about our Services, activities and online content which may be tailored to your/your children’s individual tastes;
- to contact prize winners of competitions;
- to identify you/your child as the winner of a particular competition;
- to send out newsletters you/your children have subscribed to;
- to provide you/your children with services that you request;
- for system administration purposes and for internal operations (including troubleshooting, data analysis, and testing) to ensure the Services operate properly;
- to distinguish you from other users (for example to remember your log-in details);
- to analyse your use of the Services to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
- to notify you of any changes to the Services;
- to provide customer support and ensure we provide a good level of customer service;
- where you have given us your consent or we are otherwise permitted by law, to contact you/your children (including by e-mail) with products and services which we think may interest you/your children – you can unsubscribe from our marketing communications at any time;
- where you have given your consent, to pass your personal information to selected third parties for marketing purposes; and
- for geo-based redirection (so that if you see the correct version of the Services depending on the country from which you are accessing the Services);
- for security and fraud prevention;
- to ensure that our Services are safe and secure; and
- to comply with applicable laws and regulations.
We may also collect information about visitors to and users of the Services for the purposes of aggregate statistics or reporting purposes.
Legal basis for processing your personal information
We will only process your/your child’s personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use the personal information. In almost every case the legal basis will be one of the following:
- Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
- Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively as a provider of children’s content and related services, provided in each case that this is done in a legitimate way which does not unduly affect your or your child’s privacy and other rights.
- Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
Where we store your personal information
The personal information that we collect may be transferred to, and stored at, a destination outside Hong Kong, including countries which have less strict, or no, data protection laws.
Whenever we transfer your/your child’s personal information as described in the paragraph above, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect such personal information and to make sure it is treated securely and in accordance with this privacy policy. In these cases, we rely on approved data transfer mechanisms (such as the EU “Standard Contractual Clauses” and the EU-US “Privacy Shield”) to ensure your information is subject to adequate safeguards in the recipient country.
How we keep your personal information
We take steps to ensure that the personal information we collect is retained for only as long as it is necessary for the purpose for which it was collected. After this period, it will be deleted or in some cases anonymised.
Where we have collected personal information based on your consent and we have no other lawful basis to continue with that processing, if you subsequently withdraw your consent then we will delete your personal information. However, please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
Do we share personal information with any third parties?
We may share your personal information within our group of companies (i.e., our subsidiaries, our ultimate holding company and its subsidiaries), including Mandarin Matrix Limited.
We may share your (or your child’s) personal information with our marketing vendor/data processor, who hosts the Services and stores all associated data on our behalf, and sends out certain e-mails on our behalf.
If a third party acquires all (or substantially all) of our business and/or assets, we may disclose your/your children’s personal information to that third party in connection with the acquisition. We may also disclose your/your children’s personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency. We may also disclose personal information to protect the rights, property or safety of us or our users, or others, and in order to enforce or apply our terms and conditions (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction) or where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.
Other than as described in this Privacy Policy, we will not disclose, sell or rent your/your children’s personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us and we will cease any such activity.
Cookies and similar technologies
Our Site uses cookies and similar technologies. A cookie is a small file of letters and numbers sent to your browser when you visit our site. We use cookies solely for tracking analysis to track how users interact with our site and not for the purposes of targeted advertising. The cookies we use are “analytical” cookies and allow us to recognise and count the number of visitors and see how visitors move around the site when they are using it. This helps us improve the way the site works, for example, by making sure users find what they need easily.
We may also use technologies such as tag, pixels or web beacons. These are objects embedded in a web page or email and are usually invisible to the user but allows checking that a user has viewed the page or email. The site may also use “local shared objects”, also known as “flash cookies”. These are pieces of data that websites which use certain video players may store on your computer, such as game preferences or game progress.
See our Cookies Policy for more information including how to disable cookies.
Third party sites
The Services contain links to other websites and services operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect through the Services (or via competitions on our applications on third party websites including social networks where there is a link to this policy), or receive from third parties and we cannot be responsible for personal information that third parties may collect, store and use through their own websites and services. You should always read carefully the privacy policy of each such third-party website and service you visit or use.
In addition, when you provide to us information on a third-party site or platform, (for example via our competitions on our applications on social networking sites), the information may also be collected by the third-party website and may be subject to their privacy policy.
Security
We take appropriate technical and organisational measures to safeguard the personal information that we hold about you and regularly review our security measures to consider new technologies and methods, to safeguard your data. Please note that no transmission over the Internet can ever be guaranteed secure and we consequently cannot guarantee the security of any personal information that we receive over the Internet.
You must keep your password and any other authentication information for the Services confidential. If you know or suspect that anyone other than you knows your password or any other authentication information, you must promptly notify us using the contact details below.
Your rights
You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information.
We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights please conduct us using the contact details below.
You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns, we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.
Changes to this Privacy Policy
We may from time to time revise this Privacy Policy so please check back regularly to keep informed of updates. We will provide notice to you if these changes are material and will seek your consent if the change could have a detrimental effect on you.
If you have any questions regarding this Privacy Policy or would like to exercise any of the above rights, please contact us by e-mail: privacy@mandarinmatrix.com
Please note, the email address above is for privacy related queries only. For other queries please use the following email addresses:
For any technical issues: support@mandarinmatrix.com
For any general queries: inquiries@mandarinmatrix.com
Alternatively, you can contact us in writing or by phone via the details below:
Unit 1005-1006, 10th Floor, Hua Qin International Building, 340 Queen’s Road Central, Hong Kong
Phone No: +852 22019702
This Privacy Policy was last updated on 9 June 2025.
MMX Website Cookies Policy
Cookies Policy
Our website uses cookies. Cookies are small text files that are stored on your computer or device by websites you visit. They are used in order to make websites work and to improve their efficiency, as well as to provide website usage information to the website owner.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
What Cookies do we use?
Our website uses two types of cookies: Strictly Necessary Cookies and Analytics Cookies.
Strictly Necessary Cookies: These are essential to enable you to move around our website and to allow the website to work correctly.
Analytics Cookies: We use Google Analytics for website analytics purposes. This means that we use them to improve our website by seeing how many visitors come to our website and what pages and links on our website are popular (among other things). All user information collected by Google Analytics cookies are anonymised which means no website visitor can be individually identified.
How do I change my Cookie settings?
You can change your cookie preferences at any time by clicking on the Cookies tab below. You can then adjust the available sliders to ‘On’ or ‘Off’ and click ‘Save and close’. You may need to refresh your page for your settings to take effect.
Alternatively, most web browsers allow some control of most cookies through the browser settings. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including Strictly Necessary Cookies) you may not be able to access all or parts of our site.
To find out more about cookies you can visit www.aboutcookies.org or www.allaboutcookies.org.
Changes and Further Information
We may from time to time revise this Cookie Policy so please check back regularly to keep informed of updates.
This cookie policy was last updated on June 9, 2025.
If you have any questions or comments regarding this Cookie Policy, please email inquiries@mandarinmatrix.com
